We have several data center locations around the world. Most of our clients are hosted in major data center in US, Chicago. We have US facilities in Kansas City as well. Our European customers are hosted in one of the largest data centers in Germany.
Access within the data centers are controlled by biometric access controls. Once inside the perimeter, access to the datacenter floor is controlled by additional biometric access controls through mantraps and blast proof corridors. Only operational personal is allowed to enter our facilities. Customer access to the dedicated hosting area is forbidden. Customer access to the colocation facility is allowed by escort only.
We have cameras monitoring every row of our facilities. Due to security purposes all videos are recorded and kept for an undisclosed duration. Video evidence of any theft, arson, destruction of property or other illegal activity will be given to the proper authorities.
On top of this for maximum safety, a trained staff member actively carries a firearm.
Our data center’s power is fed with dual feeds from dual power grids on separate power substations.
We have temporary power supplied by modular, online UPS systems. All of our UPS systems are all N+1 redundant. The modular nature of the systems allows us to perform any maintenance and correct UPS issues without the need to cut power to the servers. We have enough capacity to assure continuity of power to the entire colocation and dedicated server facility. In addition, a separate UPS system maintains all critical networking infrastructure.
In addition backup power comes from an onsite generator farm. We operate both natural gas and diesel powered generators. In the case of diesel the generators can run for 48 hours without refuelling. We maintain fuel contracts with multiple local companies to supply fuel. In the case of catastrophic event, we have access to over 20,000 gallons of fuel stored in close proximity to the DC.
Thanks to our trained engineers and facilities we are able to offer a 99.99 % service uptime and you can rest assure that your website will be always online